Our Senior Clinic Nurses will play an integral role on the (med)24 team. Reporting to the Director of Clinical Services you will work with the team to assess, diagnose & treat patients with minor injury & illnesses. (med)24 prides itself on excellence & offering a personal & customised experience to every patient & their family & you will provide the highest standard of personalised care.

You may often be required to work in a fast-paced environment & therefore you must be able to work autonomously in a calm, friendly & effective way at all times.  You must possess second to none interpersonal skills. You will need to be able to put patients at their ease, helping them with their needs while making sure they & their families feel comfortable & safe.

Responsibilities may include:

• Providing evidenced based nursing services to patients at (med)24 which includes assessments, planning & implementation of care
• Ensuring the provision of a high-quality patient care within a safe & efficient working environment for both adults & children
• Providing screening & health education services in accordance with the NMC code of conduct
• Supporting in the delivery of nursing procedures such as wound management, blood pressure monitoring, vaccinations & routine injections as prescribed, ECGs, cervical smears, assisting with minor procedures, minor ailments, women’s health procedures; whilst working within your personal competence levels - Working independently & integrating with other clinic colleagues in complying with agreed policies & procedures
• Supporting the management of patient chronic conditions whilst working collaboratively with our clinicians to maintain robust call & recall processes
• Responsibility for the efficient & safe running of the treatment room & equipment
• Selecting, carrying out & interpreting results of specific tests or referring to other clinicians as appropriate
• Ensuring all statutory regulations (e.g. infection prevention & control, health & safety, COSHH, fridge temperature monitoring, etc.) are implemented & adhered to
• Maintaining accurate & comprehensive records of all care & treatment you provide in the patient medical records as outlined in (med)24 policy & procedures
• Contributing in the development of new clinical services
• Ensuring patients confidentiality is complied with at all times whilst adhering to your professional code of conduct
• Informing your line manager of any reported or suspected failings in the provision of care within the clinic
• Focusing on providing an outstanding patient experience & ensuring that our patients at (med)24 are at the centre of decision making & are prioritised
• Participating in internal & external audit programmes essential from a regulatory & quality assurance perspective
• Participating in clinic meetings & maintaining effective ways of communication with the integrated team & other stakeholders where concerns are raised in the delivery of high-quality care - Acting as a chaperone as requested by clinicians or other health practitioners
• Working collaboratively with your colleagues, ensuring all clinical equipment is cleaned as per manufacturer recommendations
• Ensuring good management of stock within the clinical environment & within the agreed levels
• Adhering to the values of (med)24 in all interactions with others
• Efficiently supporting the productive utilisation of the clinic space
• Providing mentorship & supervision to your colleagues & sharing knowledge & experiences as required
• Participating in the handling of complaints & incidents where appropriate

Successful experience &/or qualifications in nursing are essential.

Our patient concierge is the first person who will receive visiting patients when they arrive at our clinic and the warmth, kindness and sincerity of the initial welcome will likely set the tone for their entire visit. As a company, it’s very important to us at (med)24 that our patients are met by an attentive, helpful and charming member of our team who is able to quickly assess how urgent and serious their needs are, and react accordingly. Highly regarded by both our team and visiting guests as someone they can trust and talk to in confidence, our concierge is the soul of discretion, and by being deeply compassionate and reassuring,  puts everyone they encounter at ease almost immediately.

The concierge will always be impeccably presented and  professional when communicating with the team members and when attending to patients. We pride ourselves on the personalised service we provide to our patients and expect our concierge staff to become acquainted with patients who visit the clinic regularly.

Applicants with a customer-facing background in private healthcare and/or the hospitality industry would be ideally suited to this role.

The post holder will practice in accordance with the values and policies of (med)24. Areas of responsibility will include(but not be limited to) those outlined below:

• Welcoming the patients and visitors to the clinic with a warm, friendly smile and outgoing, positive attitude
• Assisting patients with booking appointments, check in and check out procedures and ensuring they receive a high quality experience
• Maintaining records of appointments and providing support with other administrative duties as required by the clinic
• Helping to ensure the safety and comfort of our patients
• Communicating calmly and effectively with patients
• Responding to patient requests efficiently and expeditiously
• Ensuring that confidentiality and information security is maintained at all times when keeping patient records up to date
• Acting as a chaperone when required
• Ensuring a calm, inviting and welcoming atmosphere within the clinic, reporting any issues or concerns to the Registered manager
• Ensuring that a range of refreshments are always available to maintain levels of comfort
• Helping the clinic staff with daily preparation of the clinic
• Completing responsibilities as required during your shift
• Supporting the maintenance of security measures including locking rooms and facilities when required
• Participating in clinic meetings and acting as a member of the multi-disciplinary team
• When appropriate, asking patients for their feedback following visits, consultations and treatments at (med)24, responding to any issues raised immediately within your level of influence, and escalating patient concerns or complaints immediately to the Registered Manager as necessary
• Immediately reporting any safeguarding or safety concerns to the Registered Manager
• Co-operating and supporting, where required, with the maintenance of the staffing rota
• Assisting, when required, with activities required to maintain regulatory compliance
• Supporting the induction and ensuring patients' rights are protected
• Participating in maintaining the health and safety of the clinic and of yourself
• Engaging with external stakeholders as appropriate (for example, secondary care providers, medical concierges, corporate health care companies, private medical insurance companies, etc.)